Dictionary of Quality Management - Wörterbuch Qualitätsmanagement

Standard Definitions with Translations - Normgerechte Definitionen mit Übersetzungen -

A standard terminology is essential in both international and national business transactions regarding quality management. This reference work helps users ensure that the right word is used at the right time. more

DIN EN ISO 9004

DIN EN ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties and provides guidance for the systematic and continual improvement of the organization's overall performance. more

Conference English

"Are you at a loss for words - Ihnen fehlen die Worte?"

This handy reference guide provides an overview of vocabulary and phrases which will prove useful at international conferences and events. more

Risk management - Principles and guidelines

ISO 31000

ISO 31000 aims to provide a universally recognized paradigm for practitioners and companies employing risk management processes to replace the myriad of differing standards and methodologies existing between industries, subject matters and regions.

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Risk Maker - Risk Taker

A Manager's Guide to Risk

Contents

• Video (DVD) - duration 25 minutes


• Presentation pack on CD containing
  - Slide Presentation (MS PowerPoint),
  - Study Guide (MS Word)

Potential Failure Mode and Effects Analysis (FMEA)

This English-language manual provides guidelines and information required for the systematic implementation of the Failure Mode and Effects Analysis (FMEA). FMEA is a cross-sectoral analytical technique widely used in risk analysis and risk protection. more

The integrated use of management system standards

Although numerous management system standards are available, many organizations still have a unique management approach. ISO has thus published this combined book and CD which gives organizations advice on how to apply the different standards in a combined manner, integrating them into their own business processes. The book provides a good mixture of theory and practice, and the accompanying CD contains 15 case studies from multinational companies in Europe, North and South America, as well as Asia and the Middle East.

Introducing the Tools for Continuous Improvement

Contents

• Video (DVD) - duration 23 minutes


• 90 page workbook for facilitation or self study on CD

The Power of Process Auditing, The Reality Video

Video based training resources

Contents

• Video (DVD) - 27 minutes


• Presentation Pack on CD containing
  
  
  
  • Slide Presentation (MS PowerPoint),
  
  
  • Study Guide (MS Word)
  
  
  
  


• Intro (2.9 MB als Windows Media Video)

Getting it Right - Skills for Auditors

Thermal Spraying

Standards and Technical Bulletins for Quality Assurance

In the music business, singles with hit potential are often taken from albums, a lucrative practice, not least for the fans: These get to purchase their favourite song at a price far lower than that of the whole album. more