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Standard
ISO 9000, Publication date: 2005-09Quality management systems - Fundamentals and vocabulary |
Standard
DIN EN ISO 9000, Publication date: 2005-12Quality management systems - Fundamentals and vocabulary (ISO 9000:2005); Trilingual version EN ISO 9000:2005 |
Standard
DIN EN ISO 9001, Publication date: 2008-12Quality management systems - Requirements (ISO 9001:2008); Trilingual version EN ISO 9001:2008 |
Standard
DIN EN ISO 9004, Publication date: 2009-12Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009); Trilingual version EN ISO 9004:2009 |
Standard
DIN ISO 10001, Publication date: 2008-07Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and French |
Standard
DIN ISO 10002, Publication date: 2010-05Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009) |
Standard
DIN ISO 10003, Publication date: 2008-07Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French |
Technical rule
DIN-Fachbericht ISO/TR 10017, Publication date: 2004-09Guidance on statistical techniques for ISO 9001:2000 |
Standard
ISO 10001, Publication date: 2007-12Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations |
Standard
ISO 10002, Publication date: 2004-07Quality management - Customer satisfaction - Guidelines for complaints handling in organizations |