Standard ISO 10002, Publication date: 2004-07 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Technical rule CEN/CENELEC Guide 6, Publication date: 2002-01 Guidelines for standards developers to address the needs of older persons and persons with disabilities

Draft standard DIN EN ISO 9004, Publication date: 2008-08 Managing for the sustained success of an organization - A quality management approach (ISO/DIS 9004:2008); German and English version prEN ISO 9004:2008

Standard DIN ISO 10002, Publication date: 2005-04 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004)

Standard EN ISO 9004, Publication date: 2000-12 Quality management systems - Guidelines for performance improvements (ISO 9004:2000)