DIN EN 13850:2013-04

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. The applied methods use representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard can be used for the measurement of End-to-End priority mail services. The standardised Quality-of-service-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardised measurement method will assure that the measurement will be done in an objective and consistent way for all operators in accordance with the requirements of EU Directive 97/67/EC and its amendments. This standard differs from DIN EN 13850:2007-06 as follows: a) the title of the German version has been modified as the scope of DIN EN 13850 covers the measurement of the end-to-end transit time of a company. Measurements are taken from the time the post is collected from the letterbox to the point of delivery to the addressee. Consequently this is the transit time in the postal company; b) clause "Symbols and abbreviations" (new: 4) has been added; c) clause "Methodology" (new: 6) has been completely revised to take into account specific local, regional and national circumstances, experience gained by all stakeholders since implementation of the standard, and the combination with the clause on test item characteristics: d) clause "Report" (new: 7) has been completely revised for the reasons cited under item c); e) clause "Quality control and auditing" has been extended to include further requirements; f) clause 9 has been added to provide an introduction to the use of the annexes; g) the informative Annexes E to J have been included. This is a revised version of Technical Report CEN/TR 14709 "Postal services - Quality of service - Guide for the implementation of EN 13850".