We use cookies to make our websites more user-friendly and to continuously improve them. If you continue to use the website, you consent to the use of cookies. You can find more information in our privacy statement and our cookie guidelines.

To our valued customers,

Monday is the day:

Beuth Verlag will become DIN Media.

You can find out more about our new name and the reasons behind it here.

We ask for your understanding that, due to this change, we will be temporarily unavailable on Sunday. It will also not be possible to place any orders on Sunday.

But we will be there for you from Monday onwards with our new name.

Yours sincerely,
Beuth Verlag

Standards Worldwide
Standards Worldwide
Phone +49 30 58885700-07

Standard [CURRENT]

DIN EN ISO 18295-1:2017-10

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017

German title
Kundenkontaktzentren - Teil 1: Anforderungen an Kundenkontaktzentren (ISO 18295-1:2017); Deutsche Fassung EN ISO 18295-1:2017
Publication date
2017-10
Original language
German
Pages
26

Please select

from 91.80 EUR VAT included

from 85.79 EUR VAT excluded

Purchasing options

PDF download

  • 91.80 EUR

  • 110.10 EUR

  • 115.00 EUR

Shipment (3-5 working days)

  • 111.20 EUR

  • 138.90 EUR

Standards Ticker 1
1

Learn more about the standards ticker

Publication date
2017-10
Original language
German
Pages
26
DOI
https://dx.doi.org/10.31030/2647260

Product information on this site:

Quick delivery via download or delivery service

Buy securely with a credit card or pay upon receipt of invoice

All transactions are encrypted

Content
ICS
03.080.30
DOI
https://dx.doi.org/10.31030/2647260
Replacement amendments

This document replaces DIN EN 15838:2010-02 .

Cooperation at DIN

Also available in
Relationship to other standards
This document references:
Show all 81
This document is referenced in:
Loading recommended items...
Loading recommended items...
Loading recommended items...
Loading recommended items...