Standard [WITHDRAWN] 2009-12
DIN EN ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties and provides guidance for the systematic and continual improvement of the organization's overall performance.
Orders are now being taken for the quality management standard DIN EN ISO 9004, which is being published as a trilingual edition, enabling readers to view the English, French and German versions side by side.
Managing for the sustained success of an organization – A quality management approach
To achieve sustained success, top management should adopt a quality management approach. The guidance provided in this standard helps organisations focus on customer satisfaction as well as on the needs and expectations of other parties. The processes described also help ensure continual improvement within an organisation.
The standard can be applied to all organizations, irrespective of their nature and size or the type of products.
Compared with the previous version from December 2000, the document has been revised and restructured.