International Customer Service
Phone +49 30 2601-2759
Fax +49 30 2601-1263

Technical Information Service

Standards, codes of practice and regulations make our daily lives easier and help keep us safe. But sometimes it’s not easy to find the right document for a certain purpose. Take advantage of the knowledge and experience of our experts - we’ll find the standards you need.

The benefits:

  • Save time: We’ll do the research for you
  • Search more than 2 million records worldwide
  • Professional network of experts at DIN and international partner organizations
  • High standard of quality: we’re certified to DIN EN ISO 9001

Prices and services

The type and scope of our research depends on your query. That’s why we first of all send you a non-binding quotation. You can then decide whether you want to ask us to carry out the search for you.

  • Standard search: We can answer you query using the standard procedure.
  • Expert search: Alongside our own resources, your query also requires enquiries elsewhere as well as documentation and assessment of the responses received.
  • Special search: Your query necessitates a thorough analysis and extensive search strategies, and information has to be collated across several subject areas.

The price for a standard search is 120.00 euros per working hour.


Example 1: Storage and handling system for round steel bars

  • We intend to build a storage and handling system for round bars. We plan to use a storage rack that will accommodate round steel bars at a height of 640 mm.

    To aid loading and unloading, a truck guided on rails fitted into the floor will be integrated into the storage system. After loading, the truck will  be brought into position and travel backwards onto a band saw located opposite the rack. Once sawn, the bars will once more be put into the trolley which will be brought back into position via the guardrail in order to return the bars to the appropriate section on the rack. The compartments and the trolley are provided with rollers to enable the material to be moved to and fro smoothly.

    Which standards and regulations do we need to observe for this design?

    • Roller tracks have many uses in production processes. They are also used in roller conveying systems.
    • Judging by your description, VDI 4418 would seem to fit the bill. This document gives guidance in the planning of automated storage facilities and shows various systems - from the honeycomb and the portal type to the vertical rotary warehouse complete with rotary station and drive-under truck.
    • Power-driven roller tracks are goods conveyors and used to be covered by VDI 4440-3. This VDI guideline has been withdrawn without replacement and is therefore not of relevance.
    • Roller conveyors are dealt with in VDI 2690-2.
    • A characteristic that is important for determining the performance of a system (relevant for the design and acceptance of storage systems) is the so-called “cycle time”, specified in VDI 3561 and FEM 9.851.
    • VDI 2493 is also useful, as this gives an overview of the common methods of storage for long goods and the handling and conveying technologies that are required.
    • The associated storage and retrieval equipment is dealt with in DIN EN 528. This is usually used in automated systems.
    • For flow storage systems see VDI 3584. Flow storage systems can be used for a specific type of compact storage that combines both storage and transport. A list of the documents mentioned above is attached.

Example 2: Standardization and certification of footballs

  • What DIN Standards apply to footballs, and particularly footballs for children? Is certification necessary?

  • Footballs are not standardized. Standards deal with objects that are suitable for standardization. Standards are developed to safeguard people and products and to improve quality in all areas of life. This is the case, for example, with DIN EN 748, which specifies functional and safety-relevant requirements for football goals.

    Products usually undergo the certification process if they comply with the requirements of a standard or EU directive. Certification of footballs ought not to be necessary, as these are the subject of neither a standard nor an EU directive. However, manfacturers do have the option of getting the material (such as leather) tested.

    There is a FIFA quality mark according to which a football is deemed eligible if it meets certain conditions (e.g. if it made of leather and has a certain circumference). For this purpose, the balls are subjected to a rigorous test regime. FIFA designates the test marks for the footballs produced according to the minimum quality standards as being “International Match Standard” (IMS).

Example 3: Use of the terms “shall”, “should” and “can” in standards

  • What are the requirements regarding the use of the terms “shall”, “should” and “could” in normative documents?

  • Verbal forms for the expression of provisions, such as “shall”, “should” and “can” are set out in DIN 820-2, Annex H, Tables H.1 to H.4. See also clause 6.6 of the same standard.

    DIN 820-2 (2012-12)

    Title: Standardization - Part 2: Presentation of documents

    (ISO/IEC Directives – Part 2:2011, modified)

    German and English version CEN/CENELEC Internal Regulations – Part 3:2017

    The document sets out the rules for the structure, drafting and presentation of documents intended as national, European or International Standards or specifications. The purpose of these rules is to ensure that such documents have as similar a structure as possible, irrespective of their technical content. The document gives guidance on presentation, but not on typography or layout. 

How does the Technical Information Service work?

Please set out your search request on the form below, wording it as precisely as you can. We will assess how complex the research will be and get back to you directly with a quotation (estimate). The quotation is free of charge.

If you decide to use our service, we will begin our research. For this, we will first use the databases of our own organization (such as Perinorm). If necessary, we will also use external information sources to round off the result.

What form does the search result take?

In most cases, you will not be given references to a single document but rather a list of documents that may be relevant to your needs.

It may happen in rare cases that we direct your query elsewhere. This is the case, say, if there is a question about the content of a document (how to interpret certain content matter in a standard, for example).