International Customer Service
Phone +49 30 2601-2759
Fax +49 30 2601-1263

Technical rule 2011-07

DIN SPEC 77224:2011-07

Achieving Customer Delight Through Service Excellence

German title
Erzielung von Kundenbegeisterung durch Service Excellence
Publication date
2011-07
Original language
German

Please select

Free of charge

Purchasing options

PDF download
  • Free of charge

Publication date
2011-07
Original language
German

Quick delivery via download or delivery service

Buy securely with a credit card or pay upon receipt of invoice 

All transactions are encrypted

Overview

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a system for creation of Service Excellence and, as a result, for achieving customer delight. The proposed model with seven components provides assistance to service organizations and service units of industrial enterprises to establish Service Excellence in their companies. This DIN SPEC (PAS) is directed at enterprises and their customers interested in providing excellent services. It is especially directed at the following groups: -- enterprises wishing to stand out from the competition by providing excellent service; -- customers requiring a decision aid for the assessment of an excellent service; -- scientists wishing to deal with an application-oriented concept of Service Excellence, based on this DIN SPEC (PAS); -- certification bodies which are aware of the relevance of Service Excellence and which are missing a procedure model and a checklist. The Committee responsible for this standard is KDL 435-01 AK "Service Excellence" at DIN.

Content
Also available in
Loading recommended items...
Loading recommended items...
Loading recommended items...
Loading recommended items...