The objective of this standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This standard uses the term "learning services" rather than "training" in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services. This standard focuses on the competency of LSPs. It is intended to assist organizations and individuals to select a suitable LSP who will meet the organization's needs and expectations for competency and capability development. It can be used to certify LSPs. This standard shares some similarities with many of the management system standards published by ISO, particularly ISO 9001. As an example, a comparison of the content of this International Standard with that of ISO 9001:2008 is given in Annex E. This standard specifies basic requirements for providers of learning services in non-formal education and training. In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to the unit providing the learning services. Examples of non-formal education and training could include vocational training, life-long learning and in-company training (either outsourced or in-house).