DIN CEN/TS 16118:2012-06

Increasing focus has been placed on services to help people sustain and improve their capacity to live independently in their accommodation. As a result, a range of sheltered housing services has been developed by a myriad of providers across Europe. With so much choice available, it is important to demonstrate that such services deliver consistency, customer satisfaction, and value for money. The work of CEN/TC 385 is to standardize the requirements for delivering sheltered housing services, working with partners across Europe and taking account of national standards and recognised codes of practice. This CEN Technical Specification (CEN/TS) intends to provide a guideline for quality assurance in the sheltered housing market. Its application is voluntary. It defines minimum quality standards regarding the services which should be made available by providers. These quality standards serve as guidance for the providers if they wish to offer sheltered housing. At the same time this Technical Specification intends to make the services offered for this type of housing more transparent for the consumers. This Technical Specification applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded. Its primary purpose is to improve and maintain minimum requirements of sheltered housing services and not that of the building design or specification. This Technical Specification primarily applies to newly built sheltered housing schemes. However, providers may choose to apply this to existing schemes where the framework conditions permit. This Technical Specification refers to facilities of sheltered housing for older people living in a sheltered housing scheme only. It is not applicable to services required for nursing homes.