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Management und Qualität

76 search results

Standard 2019-06

DIN EN IEC 62881:2019-06;VDE 0810-881:2019-06
Cause and Effect Matrix (IEC 62881:2018); German version EN IEC 62881:2018

from 47.85 EUR VAT included

from 44.72 EUR VAT excluded

Technical rule 2016-03

DIN CEN/TS 16880:2016-03;DIN SPEC 77880:2016-03
Service excellence - Creating outstanding customer experiences through service excellence
Procedure: Pre-Standard

from 70.40 EUR VAT included

from 65.79 EUR VAT excluded

Technical rule 2011-07

DIN SPEC 77224:2011-07
Achieving Customer Delight Through Service Excellence

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for ...

Procedure: PAS

Free of charge

Technical rule 2017-08

DIN SPEC 77231:2017-08
Process and competence framework for service excellence in branch banking
Procedure: PAS

Free of charge

Standard 2002-06-01

CSA B480-02:2002-06-01
Customer Service Standard for People with Disabilities

80.00 EUR VAT included

74.77 EUR VAT excluded

Standard 2012-02-01

CSA Z275.4-12:2012-02-01
Competency Standard for diving, hyperbaric chamber, and remotely operated vehicle operations

108.80 EUR VAT included

101.68 EUR VAT excluded

Standard 2013-11-01

CSA Z275.5-13:2013-11-01
Occupational diver training

138.70 EUR VAT included

129.63 EUR VAT excluded

Technical rule 2017-11

VDMA 34162:2017-11
Quality-related costs in the mechanical engineering industry

from 25.50 EUR VAT included

from 23.83 EUR VAT excluded

Standard 2018-04-01

OVE EN 61078:2018-04-01
Reliability block diagrams (IEC 61078:2016) (german version)

from 248.20 EUR VAT included

from 231.96 EUR VAT excluded

Technical rule 2016-04-01

ONR CEN/TS 16880:2016-04-01
Service excellence - Creating outstanding customer experiences through service excellence (CEN/TS 16880:2015)

from 101.40 EUR VAT included

from 94.77 EUR VAT excluded

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