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Management und Qualität

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Standard [CURRENT] 2019-06

DIN EN IEC 62881:2019-06; VDE 0810-881:2019-06
Cause and Effect Matrix (IEC 62881:2018); German version EN IEC 62881:2018

50.76 EUR VAT included

47.44 EUR VAT excluded

Technical rule [CURRENT] 2016-03

DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03
Service excellence - Creating outstanding customer experiences through service excellence

Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

Procedure : Pre-Standard
Online service subscriptions

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Suitable online services

from 76.10 EUR VAT included

from 71.12 EUR VAT excluded

Technical rule [CURRENT] 2011-07

DIN SPEC 77224:2011-07
Achieving Customer Delight Through Service Excellence

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

Procedure : PAS

Free of charge

Technical rule [CURRENT] 2017-08

DIN SPEC 77231:2017-08
Process and competence framework for service excellence in branch banking
Procedure : PAS
Online service subscriptions

This document also features in an online service. Online services not only give you electronic access to collections of standards, they contain lots of extra information too (such as directives, legal texts, commentaries, etc.). There are automatic updates on a regular basis – and online services also give you large savings compared with the cost of purchasing standards individually.

Suitable online services

Free of charge

Standard [CURRENT] 2002-06-01

CSA B480-02:2002-06-01
Customer Service Standard for People with Disabilities

88.80 EUR VAT included

82.99 EUR VAT excluded

Standard [CURRENT] 2022-02-01

CSA Z275.4:2022-02-01
Competency Standard for diving, hyperbaric chamber, and remotely operated vehicle operations

128.40 EUR VAT included

120.00 EUR VAT excluded

Standard [CURRENT] 2013-11-01

CSA Z275.5-13:2013-11-01
Occupational diver training

154.10 EUR VAT included

144.02 EUR VAT excluded

Technical rule [CURRENT] 2017-11

VDMA 34162:2017-11
Quality-related costs in the mechanical engineering industry

from 27.60 EUR VAT included

from 25.79 EUR VAT excluded

Standard [CURRENT] 2018-04-01

OVE EN 61078:2018-04-01
Reliability block diagrams (IEC 61078:2016) (german version)

from 302.96 EUR VAT included

from 283.14 EUR VAT excluded

Technical rule [CURRENT] 2016-04-01

ONR CEN/TS 16880:2016-04-01
Service excellence - Creating outstanding customer experiences through service excellence (CEN/TS 16880:2015)

from 123.81 EUR VAT included

from 115.71 EUR VAT excluded

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