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Management und Qualität

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Standard 2019-06

DIN EN IEC 62881:2019-06;VDE 0810-881:2019-06
Cause and Effect Matrix (IEC 62881:2018); German version EN IEC 62881:2018

from 46.46 EUR VAT included

from 43.42 EUR VAT excluded

Technical rule 2016-03

DIN CEN/TS 16880:2016-03;DIN SPEC 77880:2016-03
Service excellence - Creating outstanding customer experiences through service excellence
Procedure: Pre-Standard

from 76.80 EUR VAT included

from 64.54 EUR VAT excluded

Technical rule 2011-07

DIN SPEC 77224:2011-07
Achieving Customer Delight Through Service Excellence

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

Procedure: PAS

Free of charge

Technical rule 2017-08

DIN SPEC 77231:2017-08
Process and competence framework for service excellence in branch banking
Procedure: PAS

Free of charge

Standard 2002-06-01

CSA B480-02:2002-06-01
Customer Service Standard for People with Disabilities

from 93.80 EUR VAT included

from 78.82 EUR VAT excluded

Standard 2012-02-01

CSA Z275.4-12:2012-02-01
Competency Standard for diving, hyperbaric chamber, and remotely operated vehicle operations

from 127.70 EUR VAT included

from 107.31 EUR VAT excluded

Standard 2013-11-01

CSA Z275.5-13:2013-11-01
Occupational diver training

from 162.70 EUR VAT included

from 136.72 EUR VAT excluded

Technical rule 2017-11

VDMA 34162:2017-11
Quality-related costs in the mechanical engineering industry

from 27.80 EUR VAT included

from 23.36 EUR VAT excluded

Standard 2018-04-01

OVE EN 61078:2018-04-01
Reliability block diagrams (IEC 61078:2016) (german version)

from 271.03 EUR VAT included

from 227.76 EUR VAT excluded

Draft standard 2016-04-01

OVE EN 62881:2016-04-01 - Draft
Cause & Effect Table (IEC 65/618/CDV) (english version)

from 19.52 EUR VAT included

from 16.40 EUR VAT excluded


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